COURSE · PHASE 3
ITIL AI Governance (Version 5)
ITIL® (Version 5) AI Governance Training introduces structured approaches for managing Artificial Intelligence within IT service management environments. The training explores governance models, regulatory considerations and ethical frameworks that help organisations implement AI technologies responsibly. Delegates learn how AI governance supports risk management, strengthens transparency in AI-enabled systems and ensures that AI technologies align with organisational strategies and service management objectives.
FROM THE CURRENT BROCHURE
Know what the experience covers before you download.
These highlights are drawn from the current approved course brochure and are designed to support an informed first conversation.
COURSE HIGHLIGHTS
The capabilities and outcomes in focus.
- 01
How Artificial Intelligence can be governed within IT service management environments
- 02
Approaches to managing AI-related risks and ethical considerations
- 03
The role of governance frameworks in responsible AI adoption
- 04
How regulatory and compliance requirements influence AI-enabled services
- 05
Ways to align AI technologies with ITIL® service management practices and organisational objectives
WHAT YOU'LL EXPLORE
A clear route through the key topics.
- 01ITIL, AI Governance, and AI Fundamentals
- 02AI Opportunities and Threats
- 03AI in Organizational Contexts
- 04Good AI Governance
- 05The ITIL AI Capability Model
- 06The ITIL AI Governance Improvement Model
- 07How Regulation Shapes AI Governance
- 08AI Governance and Other Frameworks