COURSE · PHASE 3
ICAgile Micro-credential: AI for Customer Insights
The AI for Customer Insights Micro-Credential equips professionals with practical experience applying artificial intelligence tools to identify, understand, and capture feedback from their customers. Learning outcomes cover analyzing customer profiles, uncovering customer behaviors, designing feedback collection approaches, and simulating customer feedback. They also address using AI-generated customer insights to enhance customer interactions, inform product development, and guide strategic decision-making, including challenges and ethical implications.
FROM THE CURRENT BROCHURE
Know what the experience covers before you download.
These highlights are drawn from the current approved course brochure and are designed to support an informed first conversation.
COURSE HIGHLIGHTS
The capabilities and outcomes in focus.
- 01
Analyze customer profiles for current and future customers generated using AI for a case study or real world scenario.
- 02
Apply two or more techniques to uncover customer behaviors for a case study or real world scenario using AI.
- 03
Design an approach to collect customer feedback using AI for a case study or real world scenario.
- 04
Simulate customer feedback using AI for a case study or real world scenario.
- 05
Explain how AI generated customer insights can be used to enhance customer interactions, inform product development, and guide strategic decision-making.
- 06
Critically assess the challenges and ethical implications of using AI for customer profiling and decision-making.